The Professional Ethical Choice

Julian House Bike Workshop Returns and Refunds Policy

  • Return your purchase to us in store within 28 days of purchase with a receipt as proof of purchase for a refund. Gift receipts can be used to return an item for an exchange or gift card but not for a refund. We regret we cannot accept returns on used parts or refurbished bikes.
  • Merchandise must be unused, have all tags attached and be in its original condition (including packaging and labelling). If you use the goods or remove or tamper with any of the tags attached to the goods, you will lose your right to return the goods under our returns policy.
  • Gift Vouchers are valid for 24 months from the date of purchase against any items, service, or course we sell. Vouchers must be exchanged for goods or service; no cash alternative will be given. They cannot be exchanged for cash, they cannot be used to purchase other Gift Vouchers, they cannot be applied retrospectively.
  • The above policy does not affect your statutory rights including your rights in relation to faulty goods.

Sometimes we have to refuse a refund or exchange usually because the item is outside the return period or is not in its original condition. Please follow all of the above to avoid disappointment.

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